Support & Contact
We're here to help! If you have questions, need assistance, or want to provide feedback about SCOPE: Neuro IR, please use the information below.
Frequently Asked Questions
Getting Started
Q: How do I create an account?
A: Download the SCOPE: Neuro IR app from the App Store or Google Play Store. Open the app and tap "Create Account" to register with your email address and select your role (Fellow, Resident, Attending Interventionalist, or Director).
Q: What information do I need to register?
A: You'll need your email address, name, role, institution, department, and if you're a fellow or resident, your training year (e.g., PGY-1, Fellowship Year 1).
Using the App
Q: How do I submit a case?
A: Tap the "+" button on the Cases screen, fill in the case details including endovascular procedure type, access route, devices used, date, and patient identifier, then select whether you want to perform a self-evaluation and/or submit for faculty evaluation.
Q: What is the difference between self-evaluation and faculty evaluation?
A: Self-evaluation allows fellows and residents to assess their own performance during endovascular procedures. Faculty evaluation is completed by attending interventionalists to provide structured feedback on trainee performance.
Q: Can I edit an evaluation after submitting it?
A: Once an evaluation is submitted, it cannot be edited. However, you can view completed evaluations at any time.
Technical Issues
Q: The app is not loading my cases/evaluations.
A: Ensure you have a stable internet connection. Try closing and reopening the app, or logging out and logging back in. If the issue persists, contact support.
Q: I forgot my password. How do I reset it?
A: On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link via email.
Q: Can I use the app offline?
A: SCOPE: Neuro IR requires an internet connection to sync data with our servers. Some features may be limited without connectivity.
Account Management
Q: How do I update my profile information?
A: Go to the Profile tab, tap on your information, and make the desired changes. Some information like your role may require administrator approval.
Q: How do I change my password?
A: Go to Profile → Account Settings → Change Password. You'll need to enter your current password and create a new one.
Q: Can I delete my account?
A: Yes, you can delete your account from Profile → Account Settings → Delete Account. Note that this action is permanent and some data may be retained for legal or educational purposes.
Reports and Analytics
Q: How do I view my performance reports?
A: Fellows and residents can access reports from the Reports tab. The reports show competency metrics for neurointerventional procedures, STARS scores, and performance trends over time.
Q: Can I filter reports by academic year or training year?
A: Yes, the Reports screen allows you to filter data by PGY/fellowship year and academic year to track your progression in endovascular skills over time.
Contact Support
If you need additional assistance, have questions not covered in the FAQ, or want to provide feedback, please contact us directly:
Get in Touch
Email us at:
farhan.siddiq2001@gmail.comWe typically respond within 24-48 hours during business days.
App Information
App Name: SCOPE: Neuro IR - Neurointerventional Radiology Training & Evaluation
Version: 1.0.0
Developed by: Farhan
Platforms: iOS and Android
Privacy Policy: View Privacy Policy
Feedback & Bug Reports
We value your feedback! If you have suggestions for improving SCOPE: Neuro IR, ideas for new features, or encounter any bugs or technical issues, please email us at farhan.siddiq2001@gmail.com.
When reporting a bug, please include:
- Description of the issue
- Steps to reproduce the problem
- Your device type and operating system version
- App version (found in Profile → About)
- Screenshots if applicable
Your input helps us make SCOPE: Neuro IR better for everyone!